Refund Policy

Refunds and cancellations

Last updated: [DATE]
We want you to understand what you are buying. Each course page explains the content, format and included support, and provides a sample lesson before purchase.

Contact us

For a cancellation request or a problem with your purchase, email [SCHOOL_EMAIL] with the email address used for your order, the course name and your order reference. Explain the issue so we can identify your purchase and help.

Your cancellation rights

UK consumers generally have a 14-day cancellation period for distance contracts, subject to the applicable rules and exceptions. For digital content, the right to cancel can end when supply begins if you have expressly agreed to early supply and acknowledged that this ends that cancellation right. We will make any required consent and acknowledgement clear before supply begins.

Live support and services

Where a purchase includes services starting during the cancellation period, the applicable service cancellation rules also apply. [CONFIRM HOW THE ADVANCED PACKAGE IS CONTRACTED, ANY REQUEST FOR EARLY SERVICE AND THE BASIS OF ANY LAWFUL PROPORTIONATE CHARGE.]

If something is wrong

Contact us if you cannot access your purchase, the content is faulty or it does not match its description. We will investigate and provide the remedy required by applicable consumer law. Your statutory rights are not affected by this policy.